Legal
Refund Policy
Last updated: 18 April 2026
24-Hour Satisfaction Guarantee
Not satisfied within 24 hours of receiving your report? Email hello@vedichour.com. Full refund. No forms, no questions.
1. Our Guarantee
We stand behind every VedicHour report. All paid reports are covered by our 24-hour satisfaction guarantee. If your report does not meet your expectations for any reason, we will refund your purchase in full. No questions asked.
2. Eligibility
You are eligible for a full refund if: • You request it within 24 hours of your purchase time • Your report has been successfully generated and delivered • You contact us at support@vedichour.com with your order details You are not required to provide a reason, though feedback is appreciated.
3. How to Request
Email support@vedichour.com with: • Subject: "Refund Request — [your order ID or email]" • Your registered email address • Date of purchase • (Optional) Brief reason We confirm receipt within 24 hours and process within 3-5 business days.
4. Processing
Refunds are processed through the original payment partner (Ziina). Credit/debit card refunds take 5-10 business days to appear on your statement. Refunds are credited to the original payment method only.
5. Free Reports
Free Preview Reports are provided at no cost and are not eligible for refunds. If you experience a technical issue with your free report, contact support@vedichour.com for assistance.
6. Technical Issues
If your paid report was not delivered due to a technical error on our part, you are entitled to either a complete re-generation at no cost, or a full refund. Contact support@vedichour.com within 24 hours of your expected delivery time.
7. Chargebacks
We encourage you to contact us before initiating a bank chargeback — we resolve all legitimate disputes promptly and direct resolution is faster. Unwarranted chargebacks may result in account suspension.
8. Contact
Refund requests & billing: support@vedichour.com We respond within 24 business hours, Monday–Friday.
Need a refund or have a billing question?
Contact Support